STANDARD TERMS AND CONDITIONS OF SALE

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services"). 

By accessing and using the Websites, you acknowledge and agree to abide by the TOU. If you do not agree to the TOU, do not use the Websites. This TOU applies to all visitors and users of the Websites . Our Terms of Use & Service can be downloaded here:  

A Master Services Agreement (MSA) is a binding contract that establishes the terms and conditions governing an ongoing business relationship between two parties, typically a service provider and a client or customer.

Key characteristics and components of a Master Services Agreement typically include:

Parties: The MSA will identify the parties involved, i.e., the service provider (often referred to as the "vendor" or "supplier") and the client (often referred to as the "customer" or "client").

Scope of Services: The agreement will outline the specific services that we will provide to you. This section includes a description of the services, the timeline for delivery, and any service level agreements (SLAs) that define performance standards.

Payment Terms: The MSA details how the client will compensate the service provider for the services rendered. This includes information about pricing, billing frequency, payment methods, and any applicable taxes.

Term and Termination: The agreement specifies the duration of the contract, including the start and end dates. It will also outline the circumstances under which either party can terminate the agreement, as well as any notice periods required.

Intellectual Property Rights: This section addresses the ownership of intellectual property created during the provision of services.

You can download the MSA here:

A EULA, or End User Licence Agreement, is a legal contract entered into between us as the developer and/or publisher and the user of the software. It details the terms and conditions under which the software can be used, and contains provisions relating to the distribution, modification, and reproduction of the software. Essentially, it dictates what you can and cannot do with the software you are using. When you use the software or applications you hereby agree  to accept a EULA before you can use the software.

You can download the EULA here :

Reseller Agreement

You can download the Agreement here :

Cloud Services Terms and conditions Agreement

You can download the Agreement here : 

Anti Slavery Policy 

You can download the policy here :

Early termination charges

IF YOU DO NOT AGREE TO THE TERMS OF THIS END USER LICENCE AGREEMENT AND THESE TERMS OF SERVICE (COLLECTIVELY, “AGREEMENT”), DO NOT DOWNLOAD, INSTALL, OR USE ANY DESIGNED TO TALK SOFTWARE APPLICATIONS OR SERVICES, INCLUDING THE DESIGNED TO TALK WEBSITE (“WEBSITE”).

 Early termination charges apply if you cancel before the end of your minimum term or if we have to cancel your service before the end of the minimum term due to your fault.

 Any early termination charge will be equal to the monthly service charges that would have been payable to us up until the end of your minimum term. You may also have to pay un-billed charges and any other charges due to us on the cancellation date.

 The amount of early termination charges depends on how much of your minimum term is left to run.

 Example of early termination charges:

• Minimum Term 24 Months
• Monthly recurring charges per user = £7.99 a month
• Number of users = 3
• Cancellation date: in month 8
• Months remaining on Minimum Term: 16
• Early termination charge: (3 x 7.99) x 16 = £383.52 (plus VAT)

Unlimited minutes fair usage policy

All unlimited plans:

• May only be used for normal business use.
• Are provided only for dialog between two individuals at one time per line.
• Exclude international calling, which is available for an additional fee.
• Are issued on a “one (1) user per line basis”, meaning that only one registered user may be assigned to use the Services for any one line.

Our Unlimited call plan’s are subject at all times to a limit of 3000 minutes in aggregate during each monthly billing period for outgoing inclusive calls to international geographic landline numbers specified in your call plan and for outgoing inclusive calls when calling UK landline numbers starting with 01 and 02 calls to mobiles where specified are included to Vodafone, EE, Three and O2

If during any monthly billing period you exceed 3000 UK minutes (1000 mobile and 2000 landline) usage we may terminate your service immediately or, at our sole discretion if we consider it appropriate, we may suspend your service and offer you an alternative call plan applicable to your usage. If having offered you an alternative you do not agree to move to the new call plan we reserve the right to terminate your service immediately. Termination charges apply.

Unlimited plans also may not be used for any of the following prohibited uses (which are in addition to the other prohibited uses applicable to all Services):

• Trunking or forwarding Your Designed To Talk number to (an)other phone number(s) capable of handling multiple simultaneous calls, or to a private branch exchange (PBX) or a key system.
• Spamming or blasting (e.g., sending one hundred (100) or more bulk and/or junk voicemail or faxes simultaneously).
• Bulk call-in lines (e.g., customer support or sales call centres, “hotlines”, 900 numbers, sports-line numbers, etc.).
• Auto-dialling or “predictive” dialling (i.e., non-manual dialling or using a software program or other means to continuously dial or place out-bound calls).

In addition, unusually high usage of the Services may impair Designed To Talk’s ability to provide high quality Services to others and/or indicate unauthorised use of the Services, in which case Designed To Talk may suspend or terminate Your Account or, upon prior notice, convert Your Account to a metered calling plan that charges significantly higher usage rates.

 Designed To Talk reserves the right to add to, modify or amend this Use Policy at any time for any reason at its sole discretion.

 Please click here for our full terms and conditions.

Terms & conditions-broadband fibre

This document sets out the Terms and Conditions of your use of the Broadband services provided by Designed To Talk (“Designed To Talk”, “We”, “Us”, “Our”) and comprises the entire agreement for your use of our Broadband services (“the Agreement”). Any changes or additions to these Terms and Conditions, the Broadband Services, or associated computer security or backup services and software must be agreed to in writing by Designed To Talk. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. These Broadband Terms and Conditions apply in conjunction with the Terms and Conditions of your Telephony Terms and Conditions. On cessation of the Telephony Agreement in accordance with paragraphs 4a; 4b; 4c and 4d of said agreement, paragraphs 5a; 5b and section 6 of the Terms and Conditions of the said agreement will continue to apply to this Agreement.

1. Commencement and Duration of this Agreement

1.1 This Agreement commences on the date you accept these Terms and Conditions by signing the Designed To Talk Broadband application form, applying on-line, or via the telephone application process (the “Commencement Date”) and will continue for 12 months or the contracted length of time applicable for the Broadband tariff you have taken. These Terms and Conditions remain indefinitely thereafter unless terminated earlier by either party in accordance with Clause 12 of this Agreement.

2. Commencement and Duration of this Agreement

2.1 We will provide the Broadband services and, if purchased, computer security or backup services and email (collectively known as the “Broadband Services”) to you with reasonable skill and care and in accordance with the provisions of this Agreement. Whilst we will use our reasonable endeavours to begin providing these Broadband Services by any date provisionally agreed with you, we have no liability for any failure to meet any date. We can only provide services in areas of the United Kingdom in which we are technically able to offer Broadband services from time to time.

 2.2 In order to use the Broadband Services, you need an existing BT analogue telephone line and a personal computer of a minimum specification as per Clause 4. You must also ensure that compatible cables and extension leads are used to and from your telephone socket, modem and PC in order to use the service. You acknowledge that we are dependent upon certain third parties to install and provide the Broadband Services to you. You also acknowledge that there may be technical limits that prevent us from delivering an operational service to you. We will endeavour to provide the Broadband Services to you at the access rate you choose but, due to congestion within the network, the ability of your BT line to carry data services, distance from the exchange; the speed of service may be reduced at times.

 2.3 You must cancel any other broadband service supplied by another company through the BT telephone landline that you wish to use to receive our broadband service and your BT telephone landline at your location must be clear of your former supplier’s broadband service. Alternatively, you must provide us with a valid migration code to transfer the broadband service from your current supplier. If you have purchased a computer security service, you must uninstall any other computer security services from your computer.

 2.4 We do not undertake to provide a fault free service. If, however, a fault occurs, you should report the fault by telephone, electronic mail or in writing to the Support Service. We will use our best endeavours to correct any defect or fault in the services provided to you as soon as possible. We will let you know as soon as reasonably practicable of any periods of downtime of the Support Service.

 2.5 Designed To Talk will not be responsible for any Faults arising from customer’s premises equipment. A £165 call out charge will be applied to engineering visits where the fault is found to be with your equipment or where an engineer attends and find no fault.

 2.6 Modem Support: Modems purchased directly from Designed To Talk will receive technical support within their warranty period. Technical support for modems acquired from any other source is therefore the responsibility solely of the modem manufacturer, or will be charged if support is received by Designed To Talk.

 2.7 We may suspend the Broadband Services including during scheduled periods of downtime where necessary for operational reasons such as repair, maintenance or improvement of the Broadband Services or because of an emergency. Designed To Talk will restore the Broadband Services as soon as it reasonably can after suspension.

2.8 We may, for operational or other reasons, change any codes or the numbers allocated to you or the specification of the Broadband Services but any such changes will not materially affect the Broadband Services.

 2.9 We reserve the right to vary the Content (as defined in clause 5.2 below) from time to time in our sole discretion and do not guarantee or warrant that any particular item or items of Content will be available at any given time or at the commencement of the Broadband Services.

2.10 We may immediately suspend your access to the Broadband Services in the event that you do not pay an invoice in accordance with Clause 3.

 2.11 If you currently receive a Broadband service from an alternative supplier you are responsible for any contractual agreement you have with them and any liabilities you may incur for terminating your current agreement.

3. Charges

3.1 Designed To Talk charges you for using the Broadband Services covered by this Agreement. Initially you are charged at the rates specified on the application form or published in our price lists. All charges are exclusive of any VAT. Please note:

 3.1.1 Designed To Talk will charge £78 + VAT to reinstate lines that have been ceased due to non-payment and £25 that have call barring

 3.1.2 If you change address, you may transfer the Broadband Services to your new address on payment of the moving fee of £51.99 + VAT.

 3.1.3 Charges for your Broadband Services will be incorporated into your monthly Designed To Talk invoice. We will send your invoice to the address on your registration details. We also reserve the right to send your invoice by email every month.

 3.1.4 Designed To Talk will charge a £149.99 + VAT disconnection fee should the agreement be terminated due to non-payment.

 3.1.5 In the event that all telephone lines on the said agreement have transferred away or been ceased but the broadband connection is still billing on that said agreement your current tariff will increase by £5 + VAT.

 3.1.6 Designed To Talk will charge £149.99 + VAT cancellation fee should the agreement be terminated within the agreed contract period length from the Commencement Date. For broadband services, Designed To Talk will charge a cancellation fee of £199 + VAT should the agreement be terminated within the agreed contract period length from the Commencement Date.

 3.1.7 If you end your contract for Broadband Services with us and do not request and use a MAC, we reserve the right to charge, and you agree to pay us a cessation fee to cover any cancellation charge that we must pay BT and our associated administration costs. The cessation charge will not be payable if you are moving home and either you have subscribed to our Broadband Services at your new address or we are unable to provide the Broadband Services at your new address.

 3.1.8 Designed To Talk will apply a reasonable monthly charge (see Price list) if your telephone line is incompatible with our Next Generation Network or if the telephone exchange that serves your telephone line has not been upgraded to support our Next Generation Network (see Section 3)

4. Equipment

4.1You will ensure that any equipment that you attach (directly or indirectly) to the Broadband Services is technically compatible with the Broadband Services and that its use does not breach any relevant legislation or telecommunications industry standards.

 4.2Minimum system requirements:

 Windows 98 SE (Second Edition), Windows Me (Millennium Edition), Windows, 2000 or Windows XP or Macintosh operating system versions 9.1 or later

1GHz or above CPU

A minimum of 20 GB available hard disk space

A minimum of 500 MB RAM

An available Ethernet port

5. Your Use of the Broadband Services

5.1 These Broadband Services are provided solely for your use and you must not resell or attempt to resell the Broadband Services (or any part of it) to any third party. In addition, if you have a mail server, you must not allow relay emails from outside your domain from your mail server.

 5.2 We do not warrant or guarantee the accuracy or completeness of any of the information, sound, software and any other materials (in whatever form) and services made available to you as part of the Broadband Services (the “Content”) or any further information or results which may be derived from it. You acknowledge that you will not rely on any Content in making any business or other decision and that your use of the Content is at your sole risk.

 5.3 Please note that there may be additional conditions (either ours or those of a third party) displayed on line relating to particular Content. These conditions will also form part of this agreement should you access such Content.

 5.4 You are entirely responsible for evaluating any goods or services offered by third parties via the Broadband Services or on the Internet. We will not be a party to or in any way be held responsible to you for any transaction between you and third parties.

 5.5 You warrant that any information you make available on your website, both yours (“Customer Information”) or that of a third party (“Third Party Content”) is and will remain wholly accurate and will not include any information or material, any part of which, or the accessing of which or use of which, would be a criminal offence or is otherwise unlawful.

 5.6 You also warrant that you will comply with all consumers and other legislation, instructions or guidelines issued by regulatory authorities and relevant licences which relate to the provision of the information on your website including those notified by us to you.

5.7 You must not use the Broadband Services, including associated computer security or backup services and software:

 5.7.1 in a way that breaches any legislation or any licence applicable to you or that is in any way unlawful or fraudulent; or

 5.7.2 to deliver, knowingly receive, upload, download, use or re-use any information or material which is abusive, defamatory, obscene or menacing, or in breach of any copyright, privacy or any other rights; or

 5.7.3 to send or procure the sending of any chain letters or unsolicited advertising or promotional material (“spamming”); or

 5.7.4 in a way that does not comply with our specific instructions.

 5.7.5 to propagate computer worms or viruses

 5.7.6 to attempt to gain unauthorised entry to any site or network

 5.7.7 to distribute child pornography, obscene or defamatory material

5.8 You will fully indemnify us against all losses, damages, amounts paid by way of settlement, costs and expenses (including legal fees) of whatsoever nature suffered or incurred by us arising out of or in connection with any actual or potential claims or legal proceedings against us by a third party because of your use of the Broadband Services in breach of the provisions of this Clause 5. We shall notify you of any such claims or proceedings and inform you regularly as to the progress of such claims or proceedings.

 5.9 You acknowledge that Broadband Services are provided to other users and we owe a duty to these users as a whole to preserve our network integrity and avoid network degradation. If, in our reasonable opinion, we believe that your use of the Broadband Services has or may adversely affect such network integrity or may cause network degradation we may manage your transmission speed, the type of traffic you are passing, and/or suspend your service.

 5.10 We operate a fair use policy to protect the quality of service to our customers. If we believe that your use of the Broadband Service is adversely affecting our network (or any part of it) or our other customers use of our services or if your usage is significantly different from what we would expect from a business customer, we reserve the right to manage or regulate your usage in accordance with the fair usage policy. We will not impose any restrictions on you or impose an additional charge without prior notice. ,If after we have sent you notice, we believe that your use of the Broadband Service continues to adversely affect our network (or any part of it) or our other customers use of our services or if your usage continues to be significantly different from what we would expect from a business customer then we may:

 5.10.1 Restrict your download and upload speeds;

 5.10.2 Apply additional charges for additional high bandwidth usage;

 5.10.3 Suspend your service; and

 5.10.4 Cease your service.

 5.11 We may require you to reimburse us for any reasonable and foreseeable losses, costs and expenses which we incur as a direct result of the misuse of the broadband service either by yourself or by someone you have knowingly allowed to use the Broadband Service we provide to you.

6. User names and Passwords

6.1 You must ensure that user names and passwords used in connection with the Broadband Services are kept confidential and are only used by authorised users. Please inform us immediately if you know or suspect that a user name or password has been disclosed to an unauthorised user or is being used in an unauthorised way. You must not change or attempt to change a user name without our written consent.

6.2 We reserve the right (at our sole discretion):

 6.2.1 to suspend user names and password access to the Broadband Services if at any time we think that there has been or is likely to be a breach of security; and

 6.2.2 to ask you to change any or all of the usernames and passwords you use in connection with the Broadband Services.

 6.3 You must inform us immediately of any subsequent changes to the information you supply to us when you register for the Broadband Services.

 6.4 You accept and acknowledge that the Broadband Services, like other Internet applications, are not secure and we do not guarantee the prevention or detection of any unauthorised attempts to access the Broadband Services.

7. Personal Data

7.1 We may contact you before, during and after the term of this Agreement in order to administer, evaluate, develop and maintain the Broadband Services. Please note that we may record your telephone calls with us and we will keep a record of personal information you provide to us in connection with the Broadband Services.

 7.2 We will comply with our obligations under the Data Protection Act 1998 and other any applicable data protection legislation. You are also required to comply with all data protection legislation. In addition, you must maintain all required registrations, including those reasonably requested by us to enable us to process your personal data in connection with our performance of our obligations under this Agreement.

7.3 By registering for the Broadband Services you consent to our using and/or disclosing your personal information for the following purposes:

7.3.1 processing your application (which may involve credit checking by a licensed credit reference agency who may record that a credit check has been made and disclosing certain personal and account details to a bank for the purposes of setting up a direct debit account);

 7.3.2 providing or arranging for third parties to provide Customer Care/Help Desk facilities and billing you for the Broadband Services (which may involve disclosing your information to third parties solely for those purposes); and

 7.3.3 to selected third parties for the purposes of providing and operating the Broadband Services.

 8. Intellectual Property Rights

8.1 You warrant that you are the owner of, or that you are authorised by the owner of, any trade mark or name that you wish to use as your registered Domain Names (“Domain Names”) and use as part of your uniform resource locator (“URL”).

 8.2 If we undertake Domain Names and URL registration on behalf of you, you will reimburse us for any registration fees paid by Designed To Talk to the Internet registration authorities. We do not guarantee that any Domain Names or URL requested by you will be available.

 8.3 We may require you to select a replacement Domain Names or URL and may either refuse to provide or may suspend the Broadband Services if we reasonably believe that the Domain Names or URL is, or is likely to be, offensive, abusive, defamatory or obscene or in breach of the provisions of Clause 5.7.

 8.4 Any patents, design rights, know-how, copyrights, trademarks, the right to use software and all other similar intellectual property proprietary rights (whether registered or unregistered) worldwide (“Intellectual Property Rights”) relating to the Broadband Services, including backup and computer security software packages, or arising during the development of the Broadband Services, belong to us or to a relevant third party.

 8.5 The Content is protected by copyright, trademark and other Intellectual Property Rights, as applicable. You must not and must not permit anyone else to copy, store, modify, distribute externally, broadcast or publish any part of the Content, and the Content may only be used for your own purposes.

9. Intellectual Property Right Indemnity

9.1 You will fully indemnify and hold us harmless against all losses, damages, amounts paid by way of settlement, costs and expenses (including legal fees), of whatsoever nature, suffered or incurred by us as a result of any claims or proceedings arising from infringement of any third party’s Intellectual Property Rights by reason of your use or publication of the Customer Information, the Content or Third Party Content.

10. Software

10.1 Where we provide software to you to enable you to use the Broadband Services, including backup and computer security services (“Software”), we grant you a non-exclusive, non-transferable licence to use the Software solely for the term and purposes of the Agreement. You use this software at your own risk. You agree to use the software only in accordance with the End User License Agreement, which you will be required to accept in order to install the software.

 10.2 Any software provided to you as part of the Broadband Services is provided for your use only. You must not re-sell, rent, transfer, assign or sub-license the software to anyone else. You may make one copy of the software for back up purposes, but are not otherwise allowed to copy, decompile or modify the software (in whole or in part) for any purpose unless specifically permitted by law. You may not adapt, transmit, distribute externally, play or show in public, broadcast or publish any part of the software. Except as permitted by applicable law or as expressly permitted under this Agreement you must not copy, de-compile or modify the Software (in whole or in part), or copy the manuals or documentation (in whole or in part).

 10.3 We may offer updates or modifications to the Software or documentation and we will notify you of any applicable charges for such updates or modifications at the time we offer them to you.

11. Limitation of Liability

11.1 Nothing in this Agreement excludes or limits each party’s liability with respect to death or personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.

 11.2 We shall not be liable to you, whether in contract, tort (including negligence) or otherwise, for direct or indirect loss of profits, business, revenue, any contract, opportunity, or anticipated savings, loss of goodwill or injury to reputation, nor for any indirect or consequential or special loss or damage or for any destruction or loss of use of any data, including any corruption of data or losses arising from your use of or failure to use the computer security or backup services or software, whether any such losses could be reasonably foreseen by us or not.

 11.3 Subject to Clauses11.1 and 11.2, our liability to you in contract, tort, negligence or otherwise arising out of or in connection with this Agreement shall for any one incident or series of related incidents be limited to the annual fees paid by you to us in the year in which the liability first arose.

 11.4 We are under no obligation to edit, review or modify Customer Information or Third Party Content. However, we reserve the right to remove any Customer Information or Third Party Information without notice.

 11.5 We exclude all liability of any kind in respect of:

 11.5.1 Customer Information, Third Party Content, Content and any other material on the Internet which can be accessed using the Broadband Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Broadband Services or on the Internet;

11.5.2 the accuracy, completeness or suitability for any purpose of any Content; and

 11.5.3 the acts or omissions of other providers of telecommunications or Internet services (including Domain Name registration authorities) or for faults in or failures of their equipment.

12. Termination of this Agreement

12.1 We may at any time (whether during the Initial Period or otherwise) terminate this Agreement giving 90 days notice to you.

 12.2 We may at our sole discretion terminate this Agreement or suspend the Broadband Services immediately, in the event that:

 12.2.1 we are directed by any competent authority to cease the provision of the Broadband Services or any part of it; or

 12.2.2 you fail to pay any charges for the Broadband Services; or

 12.2.3 any credit card or direct debit details submitted by you for payment are found not to be or cease to be valid; or

 12.2.4 if you use the Broadband Services in contravention of any of Clauses 5, 6 and 8; or

 12.2.5 your contract with us or your telecoms provider for your direct analogue exchange line is terminated; or

 12.2.6 our contract with any third party who assists us in providing the Broadband Services to you is terminated; or

 12.2.7 we become aware of any breach of third party Intellectual Property Rights caused by the Customer Information or the Third Party Content; or

 12.2.8 you are in breach of our Fair Usage Policy If we suspend the Broadband Services in accordance with this Clause 12.2, we may, at any time following such suspension (and if the circumstance in Clause 12.2 remains) immediately terminate the Agreement.

 12.3 You have the right to cancel this Agreement by giving written notice within 5 days from the date of acceptance of this Agreement. If we have supplied you with a Modem as part of a promotional offer you must either pay for the Modem or return such Modem to us unused and in the original undamaged packaging.

 12.4 You may terminate this Agreement on giving at least 1 month’s notice, such notice to be effective no earlier than the end of the first 12 months period or the length of time applicable to the Broadband contract you have taken from the Commencement Date. You must pay all Fees for the Broadband Services until the date on which the termination notice expires.

 12.5 You may also terminate this Agreement at any time on giving at least 1 month’s notice if you move to a new address to which it is not possible to provide the Broadband Services on production of proof of your changed address.

 12.6 Either party may terminate this Agreement immediately, on notice, if the other commits a material breach of this Agreement and fails to remedy the breach within 28 days of a written notice to do so, or if the other goes into liquidation, becomes bankrupt, has a receiver appointed, makes a composition or voluntary arrangement with creditors or enters into administration, or a moratorium comes into force in respect of the other (within the meaning of the Insolvency Act 1986).

 12.7 Upon termination or expiration of this Agreement registration to any of our services or those of third parties provided in the course of and/or for the purposes of the Broadband Services will cease at such time as the provision of the Broadband Services ends.

13. Force Majeure

13.1Neither party will be liable to the other for any failure to deliver the Broadband Services or for any breach by it of this Agreement, where such failure or breach is due to a reason outside the reasonable control of such party, including, but not limited to: lightning, exceptionally severe weather, fire, explosion, war, industrial disputes, government action or regulation or national or local emergency. If such failure to deliver continues for more than 3 months after the commencement of such failure, then either party may terminate this Agreement on notice in writing to the other party.

14. General Provisions

14.1 We may change the provisions of this Agreement (including the charges) at any time, provided that we will give you notice of the changes at least 30 days before the change is to take effect at which time you may terminate this Agreement without charge if the change materially affects the Broadband Services.

 14.2 This Agreement represents the entire agreement between the parties in relation to its subject matter and supersedes all agreements and representations made by either party, whether oral or written.

 14.3 The parties acknowledge and agree that:

 14.3.1 the parties have not been induced to enter into this Agreement by any representation, warranty or other assurance not expressly incorporated into it; and

 14.3.2 in connection with this Agreement the parties’ only rights and remedies in relation to any representation, warranty or other assurance are for breach of this Agreement and that all other rights and remedies are excluded, except in the case of fraud.

 14.4 The parties do not intend that this Agreement be enforceable by any person not a party to this Agreement including under the General Terms (Rights of Third Parties) Act 1999 with the only exception of Clause 11 above which will also be enforceable by Designed To Talk’s directors, employees, agents and subcontractors.

 14.5 Notices given under this Agreement must be in writing and may be delivered by hand, courier or first class post, by fax or e-mail to the following addresses:

 (a) to us at the relevant address provided during the registration process for Designed To Talk or any alternative address which Designed To Talk notifies to you;

(b) to you at the relevant postal or email address provided as part of the details which you submit during the registration process or any alternative address that you provide to Designed To Talk.

 14.6 You may not assign, novate, sub-contract or transfer any of your rights or obligations under this Agreement. We may from time to time, transfer, novate or assign any of our rights and/or obligations under this Agreement, including partial assignment, to a party who agrees to continue complying with our obligations under the Agreement.

 14.7 If any part, term or provision of this Agreement is held to be illegal or unenforceable the validity or enforceability of the remainder of this Agreement will not be affected.

 14.8 If either party delays in acting upon a breach of this Agreement that delay will not be regarded as a waiver of that breach. If either party waives a breach of this Agreement that waiver is limited to that particular breach.

15. Law

15.1 This Agreement will be governed by and construed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts for the determination of any dispute or other matter which arises out of or in connection with this Agreement.

16. Access to End-User Premises

16.1 To enable Designed To Talk to carry out its obligations under the Agreement, the End-Users must provide to representatives of Designed To Talk and any Broadband Access Provider access to all End-User Premises at all reasonable times, including access for the purposes of installation, inspection, maintenance, replacement, upgrade, or removal of the Broadband Access Connection and any equipment associated with it.

Pricing information

Website may use cookies to personalise and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

Direct debit guarantee

a. This guarantee is offered by all banks and building societies that take part in the direct debit scheme.

b. The efficiency and security of the Scheme is monitored and protected by your own bank or building society.

c. If the amounts to be paid or the payment dates change DESIGNED TO TALK will notify you 10 working days in advance of your account being debited or as otherwise agreed.

d. If an error is made by DESIGNED TO TALK or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

e. If you receive a refund, you are not entitled to, you must pay it back immediately when DESIGNED TO TALK asks you to.

f. You can cancel a direct debit at any time by writing to your bank or building Society. Please also send a copy of your letter to us.

Number Porting Terms and Conditions

TERMS AND CONDITIONS

DESIGNED TO TALK is a Trading name for DESIGNED TO TALK Ltd a UK registered Limited company, registration number 08406875. By using Designed To Talk services, you agree to be bound by the Terms and conditions set out below.

Designed To Talk – Terms & Conditions Definitions Act means the Communications Act 2003 and includes any amendments to the Act that may be made from time to time.

Designed To Talk means Designed To Talk Ltd. T/A: Designed To Talk.

Customer means the person, partnership or company requesting the Service.

Service means the service or services requested by the Customer and to be provided to the Customer by Designed To Talk.

Agreement means this agreement entered into by and between Designed To Talk and the Customer and is subject to both the terms set out overleaf and those herein.

OFCOM means the Office of Communications. ICSTIS means The Independent Committee for the Supervision of Standards of Telephone Information Services.

1) Duration

This Agreement shall come into full force and effect from the date of acceptance by Designed To Talk whereupon it will then continue unless terminated by either party giving the other not less than one month’s prior written notice or unless terminated by Designed To Talk subject to Section 9 of this Agreement.

2) Use of Service

2.1) Designed To Talk shall provide the Service to the Customer subject to the Agreement and subject to availability and shall exercise all due care in the provision and maintenance of the Service to provide high quality and reliability.

2.2) All information relating to the Customer collected by Designed To Talk in the course of providing the Service shall remain confidential between the Customer and Designed To Talk subject only to the permitted uses of that information under the Agreement or as may be required under the Act or any other regulations relating to the Service and except that Designed To Talk at its sole discretion may use data about use of the Service by the Customer as part of any report or publication without revealing the identity of the Customer.

2.3) The Customer undertakes to use the Service in accordance with the conditions set out herein and such variations as may be notified in writing from time to time to the Customer by Designed To Talk and in accordance with the Act or any other regulations relating to the Service.

2.4) The Customer shall indemnify and hold harmless Designed To Talk against all liabilities, claims, losses, damages or expenses arising directly or indirectly or in any way associated with any use of the Service by the Customer or provision of the Service by Designed To Talk.

2.4.1) Nothing in this Agreement shall exclude or restrict any liabilities by Designed To Talk for death or personal injury resulting from its negligence.

2.5) The Customer shall not use or allow use of the Service in any manner or for any purpose unlawful or offensive.

2.6) The Customer shall notify Designed To Talk immediately upon becoming aware of any failure or malfunction in the Service.

2.7) Designed To Talk aims to correct any failure or malfunction in the Service within two working days or as soon as is reasonably practicable.

2.8) The customer recognises that the service is not guaranteed to be “continuous” and that there may be periods of time when the service is unavailable for operational or other reasons.

2.9) Designed To Talk services are provided for business and residential use only.

2.10) Designed To Talk may amend the terms and conditions of the Agreement if new legislations or regulatory bodies make it necessary. The Customer indemnifies Designed To Talk against any subsequent prefix or other numbering changes imposed by Ofcom, ICSTIS, Network Operator or regulatory body.

2.11) Designed To Talk will change/re-route over the telephone, the target number of each number supplied by Designed To Talk free of charge for the first two requests in each calendar month. Changes to the target number after the first two requests in the same calendar month will be charged at £14.95 per re-route. The Customer may change/re-route the number online, using the online control panel without charge as often as they wish.

2.12) It is the Customer’s responsibility to ensure that all callers to numbers starting 08 or 09 are made aware of the cost to call the numbers.

2.13) Advanced number services are subject to availability and may vary dependent on the number purchased. Not all advanced services are available on all numbers issued by Designed To Talk.

2.14) Calls to our 08 numbers from pay phones may be blocked.

3) Provision of Information

3.1) The Customer undertakes to provide to Designed To Talk free of charge and in full co-operation any information reasonably required by Designed To Talk in order to fulfil its obligations under the Agreement.

3.2) Designed To Talk shall at its sole discretion use this information for any credit reference or debt collection purpose including disclosure to and use by its agent or agents acting on its behalf. Designed To Talk may carry out further credit searchers on the Customer during the agreement and after the agreement has ended for credit control and debt collection purposes.

4) Prices

The prices in this agreement may be changed subject to thirty days notice in writing being provided to the customer.

5) Acceptance by Designed To Talk

All users signing up for the Designed To Talk service will be asked to read and agree to our terms and conditions before registration is completed. By agreeing to these terms and conditions the user agrees to abide to the terms and conditions.

6) Liability & Compensation

6.1) If the service provided by Designed To Talk is not available for any reason for a continuous period in excess of forty-eight hours and a customer makes a request by telephone and confirms it in writing to Designed To Talk during the period in which the service is unavailable, the customer shall be paid compensation in the amount of double the amount of Service Charge which the customer has paid for the period when the service is unavailable.

6.2) Under no circumstances shall the amount paid in compensation exceed the amount paid in Service Charges by the customer. Designed To Talk shall have no liability whatsoever to the Customer in contract, tort or otherwise, including any liability due to negligence for loss of goodwill, revenue, anticipated savings, profit or for any direct, indirect or consequential financial loss howsoever arising except as provided for under Clause 2.4.1 of this Agreement.

7) Assignment

7.1) Designed To Talk shall have the right to assign, delegate or otherwise deal with their rights under the Agreement in part or in whole. The Customer shall not have the right to assign, delegate or otherwise deal with their rights under the Agreement in part or in whole. 10.2) Designed To Talk may port any telephone number to a different network operator if and when we see fit. The customer hereby agrees the customer shall have no objection to this.

8) Limited Liability

8.1) Under no circumstances, including negligence, shall Designed To Talk, its officers, agents or anyone else involved in creating, producing or distributing the Service hereunder be liable to the Customer or any third party, for any claims, causes of action or direct, indirect, incidental, special, or consequential, trebled, or punitive damages, that result or have alleged to have resulted from the use of or inability to use the Service; or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to Designed To Talk records, programs or services.

8.2) Designed To Talk further shall have no responsibility whatsoever to the Customer or any third party for the accuracy or quality of information obtained through or in connection with its Services provided hereunder. Notwithstanding the above, Customer’s exclusive remedies for all damages, losses, costs or causes of actions from any and all claims, whether in contract, quasi-contract, statutory, tort including negligence, or otherwise, shall not exceed the amount which the Customer paid during the month immediately preceding the claim or the term of this Agreement, whichever is less.

9) Entire Agreement

The Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all prior agreements, representations or understandings by either party whether oral or written.

10) No Waiver

Failure by either party to exercise or enforce any right conferred by the Agreement shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof or of any other right on any later occasion.

11) Notices

11.1) Any notice, invoice or other document which may be given under the Agreement shall be deemed to have been duly given if sent by email, post or Fax to the address, email address or Fax number on the Customer’s account.

11.2) The Customer shall notify Designed To Talk of any change of address, telephone number or email address.

11.3) We reserve the right to change our terms and conditions of Service from time to time. We will notify you of any changes to these terms by posting them on our website at www.numberpeople.co.uk

12) Dormant Accounts

Any calling credit and any other assets left on an account that has been dormant for longer than 12 months will be deleted and is not refundable.

13) Force Majeure

Neither party shall be held to be in breach of its obligations under the Agreement, save for obligations to make payments under the Agreement, to the other party for any loss or damage which may be suffered by the other party due to any cause beyond the reasonable control of the first party including but not limited to any act of God, inclement weather failure or shortage of power supplies, flood, drought, lightning or fire, strike, lock-out, trade dispute or labour disturbance, act or omission of Government authorities, other telecommunications providers, war, military operations or riot.

18) Governing Law

The Agreement shall be governed by and construed and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.

Delivery Information

At Designed To Talk we aim to deliver orders efficiently and at highly competitive rates. The majority of our deliveries are made by DHL and DPD, including most international orders. Our prices are taken directly from courier charges, and shipping costs are calculated based on weight and destination during checkout. On some occasions orders will be dispatched from other leading courier companies.

 You can use our shipping calculator in the shopping cart to view exact shipping prices for your order.

Rental agreement

DESIGNED TO TALK LIMITED T/A DESIGNED TO TALK Phone Lease Program and Rental Agreement (“Rental Agreement”)

 DESIGNED TO TALK ’s Phone Rental/Lease Program is available to those customers who have entered into a contract for the purchase of DESIGNED TO TALK VX-active plan, through a VX-active Plan Purchase Agreement with a minimum Initial Term of at least thirty-six (36) months and a Renewal Term of at least twelve (12) months. For clarification, the Rental Agreement must be coterminous with the DESIGNED TO TALK VX-active Plan Purchase Agreement and for an Initial Term of at least thirty-six (36) months, and the customer must enter into the Rental Agreement at the same time as the Start Date of the DESIGNED TO TALK VX-active Plan Purchase Agreement. This Phone Rental/Lease Program is offered and available to United Kingdom businesses only.

 This Rental Agreement, when entered into, will form part of the DESIGNED TO TALK VX-active Plan Purchase Agreement, the terms of which are incorporated herein by reference, including, without limitation, all defined terms. This Rental Agreement is further subject to the general DESIGNED TO TALK End User Licence Agreement and Terms of Service (the “General EULA,” available at https://Designed To Talk.co.uk/terms-conditions the terms of which are incorporated herein by reference. To the extent there is any conflict between the terms of the General EULA and this Rental Agreement, the applicable terms of this Rental Agreement shall govern.

 Any capitalised terms not defined herein will have the same meaning as in the General EULA or the DESIGNED TO TALK VX-active Plan Purchase Agreement, as applicable.

 
Rental Services

This Rental Agreement is for the rental of certain telephone hardware (each a “Rental Device”) from DESIGNED TO TALK (collectively, the “Rental Services”). DESIGNED TO TALK charges a recurring monthly fee for each Rental Device (collectively, the “Rental Fees”). As part of your recurring bill from DESIGNED TO TALK, you agree to pay the Rental Fees for all Rental Devices, using the same payment method and payment period as your payments for DESIGNED TO TALK VX-active Rental Services, as defined in your DESIGNED TO TALK VX-active Purchase Agreement. DESIGNED TO TALK will pro-rate the Rental Fees for any equipment that is rented, for the initial period from the start of the rental period until the end of the then-current billing period for the VX-active Services, and the start of the rental will begin on the date a Rental Device is recorded as delivered by a designated courier (the “Rental Start Date”).

 The Rental Services with respect to a Rental Device shall commence on the Rental Start Date and terminate upon the earliest to occur of: (a) either Party delivers thirty (30) days prior written notice of termination of this Rental Agreement to the other Party (with such termination date being at the end of the Office Services billing period in which the end of such 30 day period occurs); (b) the termination of the DESIGNED TO TALK VX-active Purchase Agreement. Notwithstanding the above, at any time within thirty (30) days after the Rental Start Date, you may terminate the Rental Services with respect to a Rental Device immediately upon written notice from you to DESIGNED TO TALK, without paying any Rental Fees for such Rental Device.

 Upon any termination of the Rental Agreement or Rental Services, you agree to return or purchase a Rental Device (including all accessories and materials that were provided with the primary hardware device) consistent with DESIGNED TO TALK ’s written instructions and in accordance with the Return or Purchase Rights section of this Rental Agreement, and that Rental Device will no longer be considered a Rental Device upon the completion of a return or purchase. If you do not return a Rental Device (subject to DESIGNED TO TALK ’s inspection and acceptance of the returned Rental Device in its reasonable discretion) within five (5) business days following the termination of the Rental Services for such Rental Device, you will be deemed to have purchased that device at a purchase price equal to: (1) during the first 12 months after you received the Rental Device, 100% of the Rental Device’s then-current DESIGNED TO TALK list price shown on DESIGNED TO TALK ’s web site; or (2) after such 12 month period, 80% of such list price, and you agree to pay the applicable purchase price.

 If you wish to upgrade a Rental Device, the replacement of the current Rental Device shall be deemed a termination of the Rental Services with respect to the current Rental Device and be subject to the termination provisions hereof, including the return or purchase provisions for the Rental Device set forth in the Return or Purchase Rights section of this Rental Agreement; provided that the Rental Services for the current Rental Device shall be deemed to terminate, and the Rental Services of the replacement Rental Device shall commence, on the date the replacement Rental Device is recorded as delivered by a designated courier.

 The Rental Fees for the Rental Services do not include additional services you may select, taxes, fees, international usage, and other additional services. Sales tax varies by jurisdiction of purchase or rental and may be calculated based on full retail price or DESIGNED TO TALK cost price, as determined by the tax law in the jurisdiction of purchase or rental.

Rental Devices Ownership; Damage and Loss

DESIGNED TO TALK is and will remain the owner of each Rental Device unless title is conveyed to you in writing following DESIGNED TO TALK ’s confirmation to you of its receipt of your payment in full of the purchase price for the Rental Device. You will not grant any third party any right to use, possess, or control any Rental Device, sublease any Rental Device, attempt to dispose of any Rental Device, grant any interest or right in a Rental Device to any third party, or otherwise do anything that undermines DESIGNED TO TALK’s ownership of each Rental Device. DESIGNED TO TALK may, without notifying you, assign DESIGNED TO TALK’s interest in any Rental Device, and in that event, DESIGNED TO TALK’s assignee will have all of DESIGNED TO TALK ’s rights in the Rental Device under this Rental Agreement, but none of DESIGNED TO TALK’s obligations. You agree not to assert against DESIGNED TO TALK ’s assignee any claims, offsets, or defences you may have against DESIGNED TO TALK . Upon DESIGNED TO TALK’s request, you will execute and deliver to DESIGNED TO TALK any documents or forms for protecting DESIGNED TO TALK’s ownership and interest in each Rental Device.

 Upon receipt of each Rental Device, you will examine each Rental Device, and unless you notify DESIGNED TO TALK within five (5) business days of your receipt of a Rental Device of any issue with a Rental Device, each Rental Device shall be deemed to be in good working order at the time of receipt. In the event that any Rental Device delivered to you is stolen, lost, damaged, or transferred to any third party, regardless of the circumstances or cause, you will immediately notify DESIGNED TO TALK in writing and pay DESIGNED TO TALK a purchase price equal to: (1) during the first 12 months after you received the Rental Device, 100% of the Rental Device’s then-current DESIGNED TO TALK list price shown on DESIGNED TO TALK ’s web site, or (2) after such 12 month period, 80% of such list price. This obligation does not apply to any damage to a Rental Device that is covered by the manufacturer’s warranty.

Rental Device Usage

You will ensure that: (a) each Rental Device will only be used in a careful and proper manner and in accordance with the written instructions provided with it by DESIGNED TO TALK , as may be updated by DESIGNED TO TALK or the manufacturer of the Rental Device from time to time; (b) each Rental Device will be used with due care and will not be defaced, modified, or used or operated in any manner or for any purpose in violation of any applicable law or regulation; (c) each Rental Device must remain within the United Kingdom and may not be exported or re-exported to any country contrary to UK or U.S. export laws; (d) any regulatory or certification markers affixed to a Rental Device may not be removed, defaced, or otherwise obstructed; and (e) each Rental Device will only be repaired subject to DESIGNED TO TALK’s express written authorisation and in accordance with DESIGNED TO TALK’s instructions and requirements.

Return or Purchase Rights

Returns

When you return a Rental Device, you agree to return a fully functional and non-damaged Rental Device to DESIGNED TO TALK , at your risk and cost, and you agree that, to the extent that you do not do so, without prejudice to any other right or remedy which DESIGNED TO TALK may possess at law or under this Rental Agreement, you will be liable to pay DESIGNED TO TALK a twenty-five pounds sterling (£25.00) re-stocking fee, which sum the parties confirm represents a genuine pre-estimate of DESIGNED TO TALK’s loss. You agree to pay all shipping and handling charges related to any Rental Device and related hardware returns.

 All Rental Devices and related hardware must be fully functional, include all components, manuals, peripheral devices, and all other accessories that were originally shipped with the Rental Device. At our discretion and without prejudice to any other right or remedy which DESIGNED TO TALK may possess at law or under this Rental Agreement, we may decline your return or charge you an additional fee of twenty pounds sterling (£20.00) for each missing item or for each item that we determine is damaged or not in good working condition, which sum the parties confirm represents a genuine pre-estimate of DESIGNED TO TALK’s loss.

 Before returning any Rental Device or hardware that has data in its memory, please transfer all files you wish to retain to another file source. Once the hardware is returned: (i) we or our Affiliates or nominees may (but shall not be obligated to) delete or destroy such files; (ii) your files cannot be recovered; and (iii) you release us and our Affiliates of any liability for any lost, disseminated, disclosed, damaged, or destroyed files, data, or other information.

Purchases

You may purchase a Rental Device at any time following 24 months from the date you received the Rental Device. You agree to purchase the Rental Device for 80% of the Rental Device’s then-current DESIGNED TO TALK list price shown on DESIGNED TO TALK ’s web site.

Other Remedies

If you are obligated to return or purchase a Rental Device subject to this Return or Purchase Rights section of this Rental Agreement, and you have not returned a Rental Device or you have defaulted in any obligation to pay the purchase price due for a Rental Device to be purchased, DESIGNED TO TALK may, in addition to those remedies available at law, in equity, or as otherwise set forth in this Rental Agreement, take possession of any or all Rental Devices without demand, notice, or legal process, wherever each Rental Device may be located, and you hereby waive any and all damages occasioned by that taking of possession.

Warranty Disclaimer

Each Rental Device and any telephone hardware purchased in connection with this Rental Agreement is provided “as is” and “as available” and DESIGNED TO TALK makes no warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose and any similar warranty, whether said warranty arises under English law or the laws of any other country. DESIGNED TO TALK makes no representations or warranties that any Rental Device will be delivered to you by a particular date or is free of rightful claims of any third party for infringement or misappropriation of intellectual property or other proprietary rights (including patent and trade secret rights).

 Some jurisdictions do not permit the disclaimer of certain implied warranties, so certain of the foregoing disclaimers may not apply to you. To the extent that DESIGNED TO TALK cannot disclaim any such warranty as a matter of applicable law, the scope and duration of such warranty will be the minimum permitted under such law.

General Terms

You authorise us to collect any payment owed by you hereunder from your payment method, as provided in your DESIGNED TO TALK VX-active Plan Purchase Agreement or the General EULA, as applicable. This Rental Agreement, which is subject to and incorporates by reference the DESIGNED TO TALK VX-active Plan Purchase Agreement, and the General EULA, constitutes the complete, final, and exclusive embodiment of the entire agreement between you and the Company regarding the Rental Services.

DESIGNED TO TALK may, in its discretion, update or change the terms and conditions of this Rental Agreement, and the version of this Rental Agreement applicable to each Rental Device, is the version of this Rental Agreement then in effect at the start of the rental for that Rental Device, including the start of the rental for an upgrade Rental Device. This Phone Rental/Lease Program is offered and available to United Kingdom residents only. Customer must agree to a Service Commitment Period for DESIGNED TO TALK VX-active plan Services with an Initial Term of at least 36 months to be eligible to participate in the Phone Rental/Lease Program.

Copyright Policy

This copyright policy sets out how users are permitted to use our content and also explains the types of use that require the purchase of additional licences. This policy forms part of our terms and conditions. Thank you for reading this policy: our ability to invest in high quality journalism depends on our users complying with it. We reserve the right to change our copyright policy from time to time by publishing an updated policy on DESIGNED TO TALK.com, which shall become effective and replace any previous policy with effect from publication. This version of the copyright policy was published on 31 May 2023.

 What is copyright?

Copyright law gives the copyright owner the exclusive right to control the use of copyright protected works. All of the material published on our website and other digital/wireless platforms is protected by copyright law and should only be used as set out in the “How may I use DESIGNED TO TALK content?” section below. Use that is made without our permission may therefore infringe our copyright which can result in personal and corporate liability. Where we state below that something is not allowed or permitted, then to do so is a breach of our terms and conditions: that is, it is a breach of contract, and may also violate copyright law.

 How may I use DESIGNED TO TALK content?

You may do the following:

 View our content for your personal use on any device that is compatible with DESIGNED TO TALK.com (this might be your PC, laptop, smartphone, tablet or other mobile device) and store our content on that device for your personal use;

Print single copies of articles on paper for your personal use;

Share links to articles by using any sharing tools we make available.

How may I republish or redistribute DESIGNED TO TALK content?

Except as set out above, you may not copy DESIGNED TO TALK content from DESIGNED TO TALK.com or any third party source of DESIGNED TO TALK content such as news aggregators and you may not republish or redistribute full text articles, for example by pasting them into emails or republishing them in any media, including websites, newsletters or intranets.

 We recognise that users of the Internet want to share information with others. We therefore permit limited republishing and redistribution of DESIGNED TO TALK content as set out below provided that this does not create a Substitute for DESIGNED TO TALK’s own products or services. We define a Substitute as a product or service that reduces the need for users or other third parties to pay for DESIGNED TO TALK content directly, or which creates revenue from the DESIGNED TO TALK’s content to the detriment of DESIGNED TO TALK’s own ability to generate revenues from that content.

As long as you do not create a Substitute, you may do the following:

 Publish online, the original DESIGNED TO TALK headline and a link to the article and the first 140 characters of an article (what we call teaser text);

Forward the original headlines, links and teaser text to other individuals;

Download our RSS feeds and view them for your personal use. We currently publish headlines and teaser text within our RSS feeds. You may also make an RSS feed available to third parties, users within an organisation you work for or users of a website that you publish, on condition that you comply with the restrictions set out below.

The restrictions that apply to use of our RSS feeds are that you:

 only publish the feed for access via a web-based browser.

do not use or publish the feed as part of a paid for service or for other commercial gain.

publish the feed as it is made available on DESIGNED TO TALK.com, so that you only include the headline and teaser content, and ensure that the headline links back to the full text article on DESIGNED TO TALK.com.

attribute the feed to the DESIGNED TO TALK as “© The Financial Times Limited [year]”.

do not archive the feed or any of its content.

comply with our guidelines on usage of DESIGNED TO TALK logos.

Am I allowed to copy or summarise limited parts of DESIGNED TO TALK full text content?

As specified above you may not republish or redistribute full text articles (except as permitted by any sharing tools we make available).

You may however republish or redistribute ”Summaries” of DESIGNED TO TALK articles if you comply with the conditions set out below. “Summaries” can be either an “extract” or an “abstract”. By “extract” we mean 30 words copied verbatim from an DESIGNED TO TALK article which are inserted into a longer original work . By “abstract” we mean a 30 word non-verbatim summary of the news or facts reported in an DESIGNED TO TALK article which does not form part of a longer work and does not misrepresent the original DESIGNED TO TALK article.

These are the conditions you must comply with in order to produce summaries:

 you source DESIGNED TO TALK as the author of any article from which you have derived a summary by way of an attribution such as “[journalist name] at the Financial Times reported that”, with a hypertext link from the word “Financial Times” to the original story published on DESIGNED TO TALK.com;

in the case of abstracts, you make clear that the abstract has been produced by you by stating “this abstract from the Financial Times was produced by [name]”, with a hypertext link from the word “Financial Times” to the original story published on DESIGNED TO TALK.com;

you ensure that your summaries do not in whole or in part form a Substitute for DESIGNED TO TALK’s own products and services (see above for how we define Substitute). The more summaries you create the greater the risk of substitution. No individual or organisation may create, republish or redistribute more than ten summaries in aggregate each day, each one sourced from a different DESIGNED TO TALK article that is published on the same day you create the summary;

you do not use or create summaries that promote or endorse any product or service; and

if DESIGNED TO TALK notifies you that it believes you are creating, republishing or redistributing summaries outside of these parameters, you shall immediately cease doing so and your rights to create summaries shall be regarded as having been withdrawn, unless/until DESIGNED TO TALK reaches an agreement with you regarding your use of DESIGNED TO TALK articles.

Please note that these rights do not extend to content, data or other material published by DESIGNED TO TALK that we licence from third parties (including stock exchange or other index providers) which you may not republish or redistribute.

How am I allowed to link to DESIGNED TO TALK content?

If you would like to link to DESIGNED TO TALK.com, please read and comply with the following guidelines and all applicable laws. A site or service that links to DESIGNED TO TALK.com:

 may display an DESIGNED TO TALK logo (view our brand guidelines) to indicate the source of the link, but must not otherwise use any DESIGNED TO TALK trade marks without permission from DESIGNED TO TALK;

must not remove, distort or otherwise alter the size or appearance of the DESIGNED TO TALK logo;

may link to the homepage of DESIGNED TO TALK.com, and, provided that you comply with this copyright policy, may also link to other pages of DESIGNED TO TALK.com;

must not be a Substitute (as defined above);

must not in any way imply that DESIGNED TO TALK is endorsing it or its products or services;

must not misrepresent its relationship with DESIGNED TO TALK or present false information about DESIGNED TO TALK;

must not be a site or service that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations; and

must not be a site or service that contains content that could be construed as distasteful or offensive.

What am I not permitted to do with DESIGNED TO TALK content?

You cannot do anything other than make use of the content as set out above, unless you buy the appropriate licence (see below for details). By way of example only, this means that you cannot:

If you are a registered user or subscriber, share your user name and password (which includes PINs) with anyone else. A password is for one person’s use. Sharing a password means a copy of our content may subsequently be made by someone who is not authorised to do so. Password sharing is a breach of our terms and conditions and is likely to result in an infringement of copyright. We monitor usage to detect password sharing.

Copy, publish or redistribute full text articles, photographs, graphics, tables or images in any way (except as permitted by any sharing tools we make available).

Create derivative works from our content, unless you are creating summaries as described above.

Photocopy or scan copies of articles.

Remove the copyright or or trade mark notice from any copies of DESIGNED TO TALK content.

Use spidering technology or other datamining technologies to search and link to DESIGNED TO TALK.com.

Create a database in electronic or structured manual from by systematically and/or regularly downloading, caching, printing and storing all or any DESIGNED TO TALK content (by spidering or otherwise).

Use any of our content or data (including any associated metadata) in any manner for any machine learning and/or artificial intelligence purposes, including without limitation for the purposes of training or development of artificial intelligence technologies or tools or machine learning language models, or otherwise for the purposes of using or in connection with the use of such technologies, tools or models to generate any data or content and/or to synthesise or combine with any other data or content.

Frame, harvest or scrape DESIGNED TO TALK content or otherwise access DESIGNED TO TALK content for similar purposes.

Use or attempt to use DESIGNED TO TALK content outside the parameters we set depending on what subscription you have

Service Mark Policy

 ServiceMark is a national standard, independently recognising an organisation’s commitment to customer service and to upholding high standards as part of a long-term embedded strategy.

The Service Mark accreditation is awarded based on both customer satisfaction and employee engagement, helping your organisation understand the effectiveness of its customer service strategy from multiple touchpoints and identify areas for improvement.

•  National benchmark
• Commitment to customer service
• Business performance improvement
• Independent recognition
• Improved employee engagement
• Meaningful customer insights
• Actionable feedback

Trademark policy

What is a Designed To Talk Trademark Policy Violation?

Using a company or business name, logo, or other trademark-protected materials in a manner that may mislead or confuse others with regard to its brand or business affiliation may be considered a trademark policy violation.

 What is not a Designed To Talk Trademark Policy Violation?

Using another's trademark in a way that has nothing to do with the product or service for which the trademark was granted is not a trademark policy violation. Designed To Talk user names are available on a first come, first served basis and may not be reserved. A Designed To Talk account with a user name that happens to be the same as a registered trademark is not, by itself, necessarily a violation of our trademark policy.

 How Does Designed To Talk Respond To Reported Trademark Policy Violations?

When we receive reports of trademark policy violations from holders of federal or international trademark registrations, we review the account and may take the following actions:

 When there is a clear intent to mislead others through the unauthorized use of a trademark, Designed To Talk will suspend the account and notify the account holder.

When we determine that an account appears to be confusing users, but is not purposefully passing itself off as the trademarked good or service, we give the account holder an opportunity to clear up any potential confusion. We may also release a username for the trademark holder's active use.

How Do I Report a Trademark Policy Violation?

Holders of registered trademarks can report possible trademark policy violations to Designed To Talk via Submit a Trademark Policy Violation Report. Please use the contact form and submit trademark-related requests using your company email address and include all the information requested below to help expedite our response. Also be sure to clearly describe to us why the account may cause confusion with your mark or how the account may dilute or tarnish your mark.

What Information is Required When Reporting Trademark Policy Violations?

In order to investigate trademark policy violations, please provide all of the following information:

•  Username of the reported account
•  Your company name
•  Your company Designed To Talk account (if there is one)
•  Company website
•  Your trademarked word, symbol, etc.
•  Trademark registration number
•  Trademark registration office (e.g., USPTO)
•  Description of confusion (e.g., passing off as your company, including specific descriptions of content or behavior)
•  Requested Action (e.g., removal of violating account or transfer of trademarked username to an existing company account)
•  Include the following statement: "I have a good faith belief that use of the trademark described above is not authorized by the trademark owner, or its agent, or the law. I have taken nominative and other fair uses into consideration."
•  Also include the following statement: "I swear, under penalty of perjury, that the information in this notification is accurate and that I am the trademark owner, or am authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed."
•  Include your physical or electronic signature.

Note: A federal or international trademark registration number is required. If the name you are reporting is not a registered mark (e.g., a government agency or non-profit organization), please let us know: 

• Your first and last name
• Title
• Address
• Phone
• Email (must be from company domain)