ICaaS Demo
IC1- Voice
ICaaS. Intelligent Communication, integrated global Unified Communications with voice, video, and messaging with inbound and outbound capabilities across multiple channels. Key features include unlimited local calling, audio conferencing, call management tools, voicemail services, and advanced routing options. The system supports remote work, multi-device usage.
Features
* Unlimited local calling for UC phone
* Audio Conferencing
* Authorisation Codes
* Busy Lamp Field (BLF) Support.
* Call Back
* Call Forward (busy, no answer, unconditional).
* Call Reporting
* Call Recording
* Call Recordings Access
* Call Transfer (blind, attended).
* Call transfers
* Call waiting
* Caller-ID.
* Chat.
* Create new contact from active call
* Dictation.
* Direct Inward Dial Numbers (DIDs).
* DND (Do Not Disturb).
* Emergency services
* Extension to extension calling
* Extensions
* Features Categories
* Feature Codes
* Filter calls recordings and voicemails
* Flip calls
* Find Me /Follow Me
* Follow Me
* HD quality voice
* Highlight to dial phone numbers
* Hold music
* Hunt/Ring Groups.
* Inbound Route
* Languages.
* Low bandwidth
* Multi Party Calls
* Multiple Devices per User.
* Music on Hold.
* Music on Hold. Streaming
* Night Modes
* Notifications disabled when 'DND' status is on
* One Number Reach
* Outbound Route
* Personal Call Log
* Personal Extension Settings.
* Personal IVR.
* Phone Directory
* Phone paging
* Pickup Groups
* PSTN replacement program
* Record Voicemail Greetings
* Remote Call Pickup
* Remote Substitution
* Remote Users
* Ring groups / Hunt groups
* Screen Sharing.
* Secure voice calls (TLS and SRTP)
* Shared Notes
* Speed Dialling
* Tier 1 phone number & extension
* Time Conditions.
* Transfer calls directly from the chat roster
* UC call recording
* User Portal
* User Portal: Access to Voicemail, Recordings, etc.
* Video Conference.
* Visual Voicemail
* Voicemail
* Voicemail indicators
* Voicemail Broadcast Groups
* Voicemail Broadcast
* Voicemail to Email
* Voicemail with transcription
* Web browser click-to-dial
* Web Phone
* Work Desktop app
* Work for Web
Analytics
* Active calls Report
* Business hours report
* Call detail records report
* Calls by DID Report
* Device Status Report
* Extension summary Report
Security
* Call encryption (SIP TLS, sRTP).
* Data-in-motion encryption with SIP over TLS and SRTP
* EU GDPR compliance
* HTTPS.
* Intrusion detection and blocking
* ISO 27001:2013 and ISO 9001