IC 3 Voice and Contact Centre Licence
IC-3 Voice and Contact Centre
Inc all features of IC-1 and IC-2
ICaaS. Intelligent Communication, integrated global Unified Communications with voice, video, and messaging with inbound and outbound capabilities across multiple channels. Key features include unlimited local calling, audio conferencing, call management tools, voicemail services, and advanced routing options. The system supports remote work, multi-device usage.
* ACD/IVR
* Agent login in/log out.
* Agent Workspace
* Barge.
* Call queues.
* Call recording.
* Call Reporting
* Caller Name Lookup.
* CC media 'cold' storage (current)
* CC voice recording
* CDR (Call Details Record).
* Contact Centre VoIP softphone
* Dynamic Routing
* Dynamic Destination.
* Dynamic Extensions
* Geo Firewall.
* Hot-desking.
* Hunting groups.
* Interactive voice response (IVR)
* IVR / Auto-attendants.
* IVR Statistics
* Phone Books
* Phone Provisioning
* Post call survey
* Push Notifications.
* Que Call Back
* Ques
* Queued callback
* Secure Pay
* Time Conditions TZ Setting.
* Web callback
* Whisper to agent.
Administration
* Call Detail Reporting.
* Email Notifications.
* Extensions Status Management.
* Feature Codes Management.
* Global Search.
* Multiple Language Support.
* Status Reports.
* Phone Directory.
* Remote Administration.
* SIP-Open Standards.
* Soft-Phone Support.
* Storage Monitoring.
* System Settings (Time, Notifications, Storage).
* System Status Dashboards.
* User-friendly Web interface.
* Users (add , modify, remove)
Analytics
* Active calls Report
* Business hours report
* Call detail records report
* Call Queue Report
* Calls by DID Report
* Device Status Report
* Extension summary Report
* Meeting analytics Report
* Ring Group Summary Report
* Supervisor
* Unreturned calls Report
* Abandoned Calls Report
Security
* Authorisation Codes
* Data Residency
* Limiting or blocking of outbound calls.
* Limiting or Blocking Outbound Call
* Phone Lock.
* PIN-protected outbound calls.
* Secure password auto-generation.
Term | |
---|---|
Monthly Subscription Term | 60 Months or 48 Months or 36 Months or 24 Months or 12 Months or 1 month |
Uncategorized | |
Manged Services | Self managed or Managed |