Resellers
Become a Partner with Uniti ICaaS™If you want to become a reseller, partnering with us is the perfect choice. Becoming a channel partner with us couldn’t be simpler.
Strategic Marketing Solutions
Partner with us on the ICaaS™ Journey and step into the future of digital transformation. Our platform provides you with more tools and support than ever before, ensuring your success every step of the way.
Full Access to Our Platform: Gain complete access to our robust platform, offering you full management capabilities and significant revenue potential for success.
Partner Power
Industry-Leading Capabilities: Our platform is refining the industry and is built for the future of digital transformation, providing innovative IT and communications solutions.
Simplified Partner Model: The ethos of our telecom partner model is simplicity, control, and transformation, making it easy for you to thrive in a competitive market.
Revenue Growth: Maximise your earning potential with our comprehensive platform that supports your business growth and success.
Cutting-Edge Solutions: Offer your clients state-of-the-art solutions designed for the digital age, positioning your business as a leader in IT and communications.
Join us and become a partner today. Elevate your business, control your offerings, and transform your success with Uniti ICaaS™.
Unified Communication Hub
Centralised dashboard for managing all communication channels
Seamless switching between channels during interactions
Context Preservation
Maintain conversation history and context across all channels
Ability to resume interactions on different channels seamlessly
Real-Time Channel Switching
Ability to transition conversations between channels without losing context
One-click escalation from text-based to voice or video communication
Unified Customer Profiles
360-degree view of customer interactions across all channels
Integration with CRM systems for comprehensive customer data
Customisable Workflows
Ability to create channel-specific workflows for different teams
Automation of routine tasks and follow-ups
Multi-Channel Support
- Voice calls (inbound and outbound)
- Video calls and conferencing
- Email integration
- Live chat and chatbots
- SMS and MMS messaging
- Social media platforms (Facebook, Twitter, Instagram, LinkedIn)
- Messaging apps (WhatsApp, WeChat, Telegram)
- Web forms and callbacks
- In-app messaging for mobile applications
intelligent Routing
- AI-powered routing to the most appropriate team or agent based on inquiry type and channel
- Skills-based routing for specialised inquiries
Automated Responses
- AI-driven chatbots for initial inquiries and common questions
- Templated responses for quick replies across channels
Proactive Engagement
- Triggered outreach based on customer behaviour or predefined events
- Personalised promotional campaigns across multiple channels
Ready to embark on a journey of digital transformation?
Let's turn your vision into reality. Contact us today to set your brand on the path to digital excellence with us.