Customer Experience Executive

Job Description:

We are seeking a dedicated Customer Experience Executive to join our dynamic team at DTT Connect. This role is pivotal in ensuring exceptional service and satisfaction for our customers in the fast-paced telecoms industry. The ideal candidate will take full responsibility for resolving customer issues and delivering a superior customer experience.

Key Responsibilities:

• Provide outstanding customer service and support, ensuring a positive experience for all clients.

• Take ownership of customer inquiries and issues, resolving them efficiently and effectively.

• Handle high-pressure situations with professionalism and composure.

• Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.

• Maintain detailed records of customer interactions and follow up to ensure satisfaction.

• Continuously improve processes to enhance the overall customer experience.

Qualifications:

• Proven experience in a customer service or customer experience role, preferably in the telecoms industry.

• Strong problem-solving skills and the ability to think on your feet.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks and cope in high-pressure environments.

• Dedication to delivering exceptional service and a strong customer-focused mindset.

What We Offer:

• Competitive salary and benefits package.

• A supportive and collaborative work environment.

• Opportunities for professional growth and development.

• The chance to make a significant impact in a leading telecoms company.

If you are passionate about providing exceptional customer service and thrive in high-pressure situations, we would love to hear from you. Apply now to join our team at DTT Connect and help us continue to deliver outstanding experiences for our customers.